Returns
Items must be returned and received by us within 28 days of you receiving your items.
Items must be unworn, and in all original packaging.
To return or exchange your product, send to the below address with a note stating your order number and reason for return or exchange.
SALE ITEMS ARE NOT REFUNDABLE, THIS INCLUDES ANY SPECIAL CODES USED ON OCCASIONS SUCH AS BLACK FRIDAY- EXCHANGES ARE PERMITTED.
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SundarBay
Core Returns Department
Units 1-3,
Orion Park,
Orion Way,
Crewe
CW1 6NG
United Kingdom
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You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. Duties and taxes are non-refundable.
If you are shipping an item, you should always use a trackable shipping service or purchasing shipping insurance.
To complete your return, we require a receipt or proof of purchase.
We also do not cover any duty/taxes/custom fees that may incur with international shipments. If a package is rejected due to fees not being paid and the package is returned to us with fees to pay they will be deducted from the refund amount along with original shipping costs.
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BREXIT AND CUSTOMS UPDATE
Taxes and customs charges may now be applicable on orders from the UK to Europe. The rate thresholds of these charges differ from country to country and are set by your local government. Sundarbay is not responsible for any additional taxes and custom charges that are payable during the shipment of your order.
These charges will be payable on arrival and will not be charged at the checkout.
We recommend contacting your local customs authorities for details on your tax before you commit to purchase.
If a package is rejected due to fees not being paid and the package is returned to us with fees to pay they will be deducted from the refund amount along with original shipping costs.
