RETURNS & REFUNDS
SALE ITEMS ARE NON REFUNDABLE
Items must be returned and received by us within 14 days of you receiving your items.
Items must be unworn.
To return or exchange your product, send to the below address stating your order number and reason for return clearly
James and James Fullfilment
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item, you should always use a trackable shipping service or purchasing shipping insurance.
We will not be held responsible for lost post.
To complete your return, we require a receipt or proof of purchase.
We also do not cover any duty/taxes/custom fees that may incur with international shipments.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.