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ORDERS
 
When will my order arrive?
We will keep you updated via email on the progress of your order. We will dispatch your order on the same day if ordered before 13:00 GMT ; if ordered after 13:00 GMT order will be dispatched the next day.
 
Can I change my delivery address after I’ve placed an order?
You can not change your delivery address once an order has been made. We advise you to regularly make sure that all of your address details are up to date. 
 
Can I cancel/modify my order once it has been submitted?
Unfortunately not, once an order has been placed it cannot be modified or cancelled. You can return your order by mail as soon as you receive it.
 
I am missing an item, what do I do? 
In the unlikely event you are missing an item, this is probably due to your order being dispatched in separate parcels. If this is the case please check your emails, as we will have update you via email on the status of your order. 

 

RETURNS & REFUNDS 


  
SALE ITEMS ARE NON REFUNDABLE 
Items must be returned and received by us within 14 days of you receiving your items. 
Items must be unworn.


To return or exchange your product, send to the below address stating your order number and reason for return clearly  
  
SundarBay 
James and James Fullfilment 
Liliput Road
Brackmills
Northampton
NN4 7DT
United Kingdom 
  
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  
If you are shipping an item, you should always use a trackable shipping service or purchasing shipping insurance.  
We will not be held responsible for lost post. 
To complete your return, we require a receipt or proof of purchase.  
We also do not cover any duty/taxes/custom fees that may incur with international shipments. 
  
  
Refunds 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.