FAQ's

ORDERS

When will my order arrive?

We will keep you updated via your email address on the progress of your order. Orders are dispatched according to shipping method selected at checkout – our shipping information can be found here.

Can I change my delivery address after I’ve placed an order?

Unfortunately we can not change your delivery address once an order has been confirmed & placed. Please carefully check your address details are up to date before you submit your order.

Can I cancel/modify my order once it has been submitted?

Please make sure you have entered all of the correct details & are completely happy with your order before finalising it, as orders can not be cancelled or updated once confirmed. Our fulfilment centre is automated & order processing starts immediately once the order is finalised to ensure the fastest delivery possible. If you need to cancel your order for any reason, you will need to follow the returns process once you receive your delivery.

Do I pay for customs charges in Europe?
Taxes & customs charges may now be applicable on orders from the UK to Europe. The rate thresholds of these charges vary from country to country & are set by your local government.
Sundarbay is not responsible for any additional taxes & custom charges that are payable during the shipment of your order. These charges will be payable on arrival of your delivery, so they will not be charged or visible at the checkout of your purchase. We recommend contacting your local customs authorities for details on your local tax or customs charges prior to checkout, so that you are aware of the complete cost of your purchase.
If a package is rejected due to fees not being paid & the package is returned to us with a return delivery charge, this will be deducted from the refund amount along with initial delivery cost.