Returns

Items must be returned and received by us within 14 days of you receiving your items.

Items must be unworn and unwashed.

To return your product, please go onto delivery confirmation email, go on the tracking link, and then in the top right corner there is a returns tab, please follow the instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should always use a trackable shipping service or purchasing shipping insurance. 

We will not be held responsible for lost post.

To complete your return, we require a receipt or proof of purchase. 

We also do not cover any duty/taxes/custom fees that may incur with international shipments.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 working days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@sundarbay.com.

Exchanges 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please go onto delivery confirmation email, go on the tracking link, and then in the top right corner there is a returns tab, please follow instruction.